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![The Evolution of ITSM in the Australian Government: Aligning with Global Best Practices](http://profectusventures.io/cdn/shop/articles/Tech_Aus.jpg?v=1701779903&width=533)
The Evolution of ITSM in the Australian Governm...
The Australian government has been proactive in recognizing the importance of robust IT Service Management (ITSM) frameworks in the dynamic world of IT. The adoption of ITIL's best practices within...
![The Australian Government's Shift Towards Multi-Supplier Environments: Embracing Specialization and Independence](http://profectusventures.io/cdn/shop/articles/R.jpg?v=1701784286&width=533)
The Australian Government's Shift Towards Multi...
The Australian government has been actively embracing a shift towards multi-supplier environments, recognizing the value of engaging specialists who can come in, uplift capability, and then leave. This approach mitigates...
![ITIL 4 and Value Streams: A New Era of Service Management](http://profectusventures.io/cdn/shop/articles/service-value-chain.jpg?v=1701781792&width=533)
ITIL 4 and Value Streams: A New Era of Service ...
The Information Technology Infrastructure Library (ITIL) is a set of best practices for organizations to align their IT services with the needs of the business. ITIL 4, the latest version...
![What is SIAM?](http://profectusventures.io/cdn/shop/articles/image-35.png?v=1701749944&width=533)
What is SIAM?
Service Integration and Management (SIAM) is a management methodology that is applied in multi-service provider environments. It focuses on managing the integration of multiple service providers and ensuring that they...
![What is ITIL?](http://profectusventures.io/cdn/shop/articles/ITIL_Tutorial.webp?v=1701750417&width=533)
What is ITIL?
ITIL, which stands for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business....
![What is ITSM?](http://profectusventures.io/cdn/shop/articles/The-Pandemic-has-increased-ITSM-tickets-yet-decreased-their-Quality.jpg?v=1701749771&width=533)
What is ITSM?
IT Service Management (ITSM) refers to the entirety of activities, policies, and processes that organizations use to design, implement, manage, and improve the way information technology (IT) services are delivered....