Resources
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The Evolution of ITSM in the Australian Governm...
The Australian government has been proactive in recognizing the importance of robust IT Service Management (ITSM) frameworks in the dynamic world of IT. The adoption of ITIL's best practices within...
The Australian Government's Shift Towards Multi...
The Australian government has been actively embracing a shift towards multi-supplier environments, recognizing the value of engaging specialists who can come in, uplift capability, and then leave. This approach mitigates...
ITIL 4 and Value Streams: A New Era of Service ...
The Information Technology Infrastructure Library (ITIL) is a set of best practices for organizations to align their IT services with the needs of the business. ITIL 4, the latest version...
What is SIAM?
Service Integration and Management (SIAM) is a management methodology that is applied in multi-service provider environments. It focuses on managing the integration of multiple service providers and ensuring that they...
What is ITIL?
ITIL, which stands for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business....
What is ITSM?
IT Service Management (ITSM) refers to the entirety of activities, policies, and processes that organizations use to design, implement, manage, and improve the way information technology (IT) services are delivered....
Recommended Online Courses
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ITSM HubITIL® 4 Foundation Self-Paced Online Course & Examination
Our ITIL 4 Foundation e-learning course includes instructor-led video content, reading materials and downloadable resources. These materials and includes are designed to give you the confidence to pass your examination and provide you with a great understanding of ITIL 4.
Candidates have access to their online course portal for 6-months. An internet connection is required to access the portal.
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ITSM HubSIAM™ Foundation Course & Examination
Service Integration and Management (SIAM) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation. The SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles. This SIAM™ certification covers themes such as: potential benefits as well as the challenges and risks of implementing Service Integration and Management.
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ITSM HubEnabling Integrated Service Management Essentials™ with DevOps, Agile & Lean Self-Paced Online Course & Examination
The integrated service management methodology brings together IT Service Management, Lean, Agile, DevOps and Organisational Change Management and is a distinctive and forward-thinking approach. This certification enables the validation of skills and knowledge integral to the best practice frameworks that work together to optimise customer value, accelerate speed to market and lower costs.
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ITSM HubPRINCE2® 7 Foundation Self-Paced Online Course & Examination
Our PRINCE2 7 Foundation e-learning course includes instructor-led video content, reading materials and downloadable resources. These materials and includes are designed to give you the confidence to pass your examination and provide you with a great understanding of PRINCE2.
Candidates have access to their online course portal for 12-months. An internet connection is required to access the portal.
