The Australian government has been proactive in adopting emerging technologies to enhance operational efficiency, strengthen cybersecurity, and increase public involvement. This commitment to technological innovation is evident in the government's approach to cloud computing and artificial intelligence (AI).
Cloud computing offers significant opportunities to increase government efficiency and provide customer service-like benefits for the public. The Australian government has recognized these benefits and is increasingly using cloud computing services for access to shared resources such as networks, servers, and data storage. However, without effective security measures, these services can also make federal agencies and their computer systems vulnerable to cyberattacks. Therefore, the government is taking steps to better secure their cloud computing services from such attacks
The implementation of cloud services into Australian government processes has become essential. The government's strategy is firmly grounded in adopting the cloud to improve operational flexibility and scalability. This data-driven strategy mirrors the current industry trend, which sees cloud computing as a critical component in the government's quest for efficiency and agility
In addition to cloud computing, the Australian government is also focusing on AI. The government has identified AI as a critical technology in the national interest. The Digital Transformation Agency (DTA) has provided the government with "tactical guidance" on how to approach generative AI adoption in the public sector. The agency is experimenting with use cases in a safe environment, ensuring that the implementation drives positive outcomes while mitigating potential downsides.
The Australian government's decision to explore the safe and responsible use of generative AI in the public service, in partnership with Microsoft, is a testament to its commitment to invest in the tools and capabilities required to set Australians up for the jobs and opportunities of the future. This investment includes a six-month trial of Microsoft 365 Copilot, making it one of the first governments in the world to deploy generative AI service.
At Profectus, we support this vision of leveraging emerging technologies for improved service delivery and citizen engagement. Our consulting services help manage and integrate various IT services from multiple providers to deliver a cohesive, business-facing IT organization. We are committed to helping our clients navigate the rapidly evolving technology landscape, ensuring that they remain agile, responsive, and ready to seize the opportunities that these technologies present.
Citations:
Technology | Department of Industry, Science and Resources
After a Recent Hacking—What are the Risks and Rewards of Cloud Computing Use by the Federal Government? | U.S. GAO
Artificial intelligence | Department of Industry, Science and Resources
Tech trends impact Australian government (publicspectrum.co)
10 Insights into IT Industry in Australia & Tech Trends 2023 (devabit.com)
The Benefits of Cloud Computing for Government (cloudcarib.com)
Australian Government collaboration with Microsoft on artificial intelligence | Prime Minister of Australia (pm.gov.au)
Artificial Intelligence in Australia and government (dataagility.com)
An Introduction to Cloud Computing in Government (knowledgehut.com)
